Returns and Exchange
Returns & Exchange
Returning an unopened product:
We are happy to offer a 30 day money back guarantee. If more than 30 days have gone by since your purchase, unfortunately we cannot offer you a refund, credit or exchange.
To be eligible for a return, your item must be unused, unopened, in the original package and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Gift cards are a non-returnable item and are exempt from being returned.
Only regularly priced items may be returned, clearance items are final and cannot be returned.
By returning an unopened product within 30 days of purchase you are eligible to receive a full refund, credit or exchange for the same value.
You will be responsible for any shipping costs associated with returning an unopened product. If the product you are returning was shipped to you as part of our free shipping offer, the shipping costs originally absorbed by us in order to ship you the product, including any other related fees if any, will be deducted from your total refund or credit amount.
Returning an open product:
Once a product has been opened it cannot be returned for a refund. In the event that product you received has been confirmed to be faulty, we shall work with our technical department to either repair the item or replace it.
In order to determine if the product delivered is defective, please contact our technical team as soon as possible and provide us as much detail about the issue including any pictures or videos demonstrating the defect.
Purchasing a 3D Printer from BlastPow!.
We do not open boxes and test printers before shipping them out to you.
If you wish to have a machine opened and tested, there is an additional charge. Like the manufacturer, we offer a warranty on non-wear items only. We do not provide free labour to repair defective machines. The customer is responsible for paying for all shipping charges for returns or repairs.
Please note that Blastpow.com will not be responsible for any damage caused to 3D printers that have been left unattended while using our materials.
This policy is subject to change at anytime without notice.